Ringio News: Public Beta Completed, New Features Launched
The Ringio team is thrilled to announce today the completion of our public beta phase, and the introduction of some usability enhancements and new features that make the Ringio product even more attractive for small businesses. Ringio launched in April 2010 – just a few short months ago – and since then we’ve taken the feedback from over 300 small business users to improve multiple facets of the Ringio experience.
The press release we issued today contains the details, but here is a quick summary of the new features and enhancements:
“Bring Your Own PBX”
Preexisting PBXs now work with Ringio. Calls and their CRM displays can be routed straight to those on PBX extensions as well as those on direct-inward-dial numbers, with no need to change recorded greetings, prompts, etc. Ringio can also make “virtual extensions” out of phones at home and mobile phones, either forming an entire hosted PBX or adding them to an installed PBX. This makes remote or dispersed employees reachable through the company’s main number and system.
Caller-Centric Call Routing
Personalizing the customer experience for every call, Ringio can automatically greet callers by name. It can also automatically route them to the person they spoke with last. The service can also reach employees on the fixed or mobile phones they desire. Calls can also be routed to a predefined list of employees — for a particular skill set, language or marketing campaign, for example — or evenly distributed to all employees to handle particularly heavy call volumes. Companies can also record, install and change custom greetings as often as they wish.
Streamlined Sign-up and Account Administration
Ringio makes self-service, web-based setup and administration of their office-communications systems practical and easy for busy SMBs, with friendly phone technical support for backup. With its new online administration dashboard, 10 employees can be set up and running in 10 minutes or less.
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About Ringio
Ringio believes in the power of small business. That is why Ringio offers the most innovative virtual phone system to keep small businesses in stride with larger enterprises with every phone call.
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[...] by Alec on August 14, 2010 There’s nothing that new in the virtual PBX business, right? Well, if you think that then you likely haven’t heard about Ringio, which just came out of beta last week. [...]