Traditional PBX
PBX, also known as a Private Branch Exchange, is a physically wired switchboard system that routes external calls to a series of internal phone lines. This technology also offers capabilities such as fax, voicemail, automated voice messages, and conference calling. Businesses have traditionally used PBX systems to organize the volume of calls they receive and reroute them to the appropriate departments (sales, billing, accounts payable, etc.). Once a call enters the PBX, the caller reaches someone within the network by dialing just a few numbers, commonly referred to as an extension. Because of the high costs associated with the installation and maintenance of physical PBX systems (wiring, equipment), they were used only by larger businesses.
A Traditional PBX System
Virtual PBX
With the advent of virtual PBX, commonly known as hosted PBX, companies no longer need to invest in physical phone systems as everything is maintained remotely by a third-party communications company. The dramatically lower cost of a virtual PBX system enables smaller businesses and “off-site” freelancers/contractors to adopt the advanced technology of bigger companies.
A Virtual PBX System
Simply put, a hosted PBX system provides call-routing services via the internet that relieves customers from any technical complications since everything is remotely handled. For more information about how to choose the right virtual PBX provider, click here.
