Review Your Virtual Phone System: Is It Boosting Customer Loyalty?
Personalizing the customer experience for every call, Ringio recently announced that it can automatically greet callers by name. It can also automatically route them to the person they spoke with last. The service can also reach employees on the fixed or mobile phones they desire. Calls can also be routed to a predefined list of employees — for a particular skill set, language or marketing campaign, for example — or evenly distributed to all employees to handle particularly heavy call volumes. Companies can also record, install and change custom greetings as often as they wish.
Ringio: The Contact Center & Virtual PBX for Small Business
Ringio is a cloud based voice service for businesses. A hybrid of CRM, call-center, and PBX, Ringio is probably the perfect answer for any small business (especially a start-up) that wants to look like a big business to its customers. It’s a classic Voice 2.0 application – mashing up telephony, the web, and mobility into an affordable and sophisticated suite of business communications tools.
Ringio Completes Beta of “Rich Calling” Service for PBXes
New features include a “Bring Your Own PBX” function, allowing pre-existing PBXes to work with Ringio, enabling calls and CRM displays to be routed directly to those on PBX extensions as well as (of course) on direct-inward-dial numbers without having to change recorded greetings or prompts; Ringio can also do the whole “virtual extension” PBX trick, adding/creating a PBX out of home and mobile numbers.
Ringio Ends Beta Period, Adds Features to ‘Rich-Calling’ Service
The service can be programmed to handle customer phone calls in a number of ways. For example, Ringio can greet callers by name, automatically route them to the person they spoke with last, and forward calls to employees’ cell or home phones.
Ringio Exits Beta and Adds New Features
The most impressive piece of functionality I saw while being shown Ringio is the dashboard that pops up when a call comes in. This screen shows the person’s name, contact information, info on last call and so on – offering the person who handles the call a rich background to build upon. The ‘heads-up display’ makes each call more beneficial for the client and the business.
Ringio Enhances Cloud Based Voice Service
Ringio is venturing into a hot market. Because sophisticated voice functions have become easier to deploy and so many small and medium businesses understand that communications can improve productivity, customer interest has been growing. However, a wide (and ever growing) list of companies has ventured into this space. Time will tell if Ringio’s emphasis on IVR and CRM functions will enable it to pull away from the pack.
Make Your Phone Calls Count With “Rich Calling”
Ringio.com of has taken two SaaS ideas that, thanks to the Internet, have won acceptance among small businesses – CRM and hosted phone service. It has married the two and additionally made their offspring mobile.
Ringio Connects Small Businesses to Voice Broadcasting in the Cloud
The two collaborated to build the entire data set in the cloud developing a basic program that configures all of the caller’s information and compiles it into an organized, simple-to-use interface that becomes accessible to Ringio’s entire staff. A caller’s entire history is logged into the system and can be transferred to any staff member. The software simplifies the job of the call center agent, and provides a useful in-depth profile for each customer. As Aparicio described it, it’s a “mini CRM built right into the solution,” and mimics the experience of the call center agent.
Give Your Small Business the Sound of a Big Business, Without Paying Big Bucks
If this works, it can revolutionize the way small businesses will go about communications, based on software based communications infrastructure, which will provide flexible communications over mobile phones and landlines, without spending a lot of money. Ringio offers a hosted phone service that combines basic calling capabilities and voicemail with call center features such as screen-pop and an ability to route the calls to employees based on the caller’s need.
Virtual Numbers With Real Value
Ringio levels the playing field, it allows SMB firms, even when distributed across the continent, to share real time CRM information with telephony integration. Like all virtual number services, it requires a phone to use – this can be an existing phone system, a home phone, or cell phone. Click to dial solves outbound callerID issues, and even that can be customized by the user with a number, company name, or other text.
