Have you ever wondered how big businesses attract and retain customers so effectively despite their size?

In this webinar you will learn the secrets of big organizations and how they use Customer Relationship Management and call center technology to build lasting relationships with their customers and prospects.

In 30 minutes we wil cover:

• The power of call personalization
• Effective conversation techniques and how data can assist your employees in making a great impression
• Enriching relationships one interaction at a time
• You will also have a chance to see the Ringio PBX system and its CRM integration in action.

Hope to see you there!

Tuesday 5/15 at 2pm EST / 11am EST. Registration is open.

How can a business have the explosive growth, the effective communication, and the addictive experience of social networking? The answer is the Social Enterprise.

You’ve probably read stories of companies integrating tools to help them better communicate with their co-workers and customers. Popular brands in today’s market spend heavily to track their image and engage their customers online and through different platforms and devices with one goal – build customer relationships.

It’s not a unique idea to invest in improving relationships with customers. What is unique, however, is the technology that we use to accomplish it. Social Networking, Micro-blogging, and Business Analytics continue to improve and give us better ways to make our customers love us.

Answering the telephone, however, we often have a static, generic company greeting, treating the best opportunity we may ever get with a customer with no personal touch or relationship building effort.

Your customers deserve better, and in the days of the Social Enterprise, they can have better. Phone systems can now integrate with your CRM or Email Client, grab customer information in real-time and greet customers how they should be greeted, by name, automatically.

Improving customer relationships has always and will always be critical to business. If your phone system does not greet your customers (and potential customers!) by name, with the history of their account delivered to the call recipient, and automatically routed to the last person they spoke with, are you really executing on that Social Enterprise strategy? Are you totally connected with everyone that touches your brand?

Food for thought.

Dv

– photo credit – Flickr Esthr – Creative Commons

We have all had those times when the phone rings and we cringe when we answer it. While at home, it might be okay to think of an excuse to not speak to dear, old aunt Gertrude calling to talk about her flower beds, but as a business owner you cannot miss the opportunity to make a sale. What you need is a phone system that let’s you know who is calling beforehand. Imagine knowing if it is a previous customer who always calls to chat about gardening or a new customer with a legitimate query. With the right telephone system, you will be able to treat your customers with individualized attention and this brings you one step nearer to closing the deal.

The Ringio system is designed to allow business owners and professionals the ability to see who is calling, before they answer the call. It also frequent callers to be customized on a computer with their photo, full name and title.

Rule 2: Does it help me recall my last conversation?

There is an old quote about people who look into a mirror and immediately forget what they look like when they walk away. Your memory might not be that bad, but it can seem similar when dealing with the volume of phone calls you receive. Customers and clients phoning in require not only your full attention, but to know that they matter. Instead of relying on notes jotted down on scrap paper, use the Ringio system to efficiently recall your last conversation with a client or customer. No other telephone system expertly allows you to make notes about the last conversation and pick up the conversation where you left off.

Rule 3: Does it make me appear professional?

There are numerous stories of companies wanting to appear professional, but refusing to invest in the best telephone system to do so. There is a story of one company that decided to buy a small radio. To place calls on hold the radio was cranked up and the phone’s receiver placed near by, while waiting to speak to the store’s manager. At least this is better than placing the palm of your hand over the microphone.

There are many other examples of unprofessional behavior that you can think of. First of all, appearing professional requires using a high quality phone. You must remember having a customer agree to a sale or a transaction starts from the moment the customer speaks to someone from your company.

The Ringio phone system is designed to make even the smallest business appear as professional as a multinational company. This telephone system is able to block out background noise, allow quick transfer to another extension, and play your choice of music, and all with one click.

Rule 4: Does it bring us together as a team?

Cohesiveness and organization is the key to dealing with company calls. Depending on the type and size of your business, a customer can talk to a least three people every time they call. If a company makes itself “customer-friendly,” queries can be handled smoothly and quickly on the phone. Customer-friendly means accessing customer contact information, quickly answering calls and letting the caller know they are valued. The Ringio phone system is ideal when working as a part of a team. Customer contact information and notes made on a customer’s account can easily be viewed using high-quality customer relationship management software.

Rule 5: Does it allow me to just relax and be myself?

This might sound easy, but some complicated telephone systems leave us feeling anything but relaxed. By the time you have tried twice to unsuccessfully transfer the call to the sales department, lost the call and then mistakenly transferred it to the finance department, you are ready to throw the telephone out the window.

Instead, just relax. The best phone system is one that allows your personality to shine in the conversation. Customers appreciate businesses that still use humans to take their calls and answer their queries. Be as friendly as possible. Leave the caller with a good feeling about the company at the end of each call. These are basic principles that anyone who answers the phone on behalf of your company should be taught about the brand’s culture.

The Ringio system is great because it can help you to achieve this. This system allows you to monitor calls and provide a quality check of how well your company is doing over the telephone.

Using Ringio and want to share your story?  Write us!  Know others who will benefit from Ringio?  Spread the word or call our Sales team 888-727-5776!

We are an internet vacation rental business with about 50 properties in the San Diego beach area.
We used Google Voice for a while but quickly outgrew it as we hired more employees.  Ringio allows us to have the presence of an office with our customers without the cost of renting office space.

We now have 6 agents who all work out of of the comfort of their homes, which allows me to schedule them to work a little earlier in the morning and quite a bit later in the evening and on weekends. We can all see who is working and accepting calls, who is busy on the phone and we are able to transfer calls to one another as if we are all sitting in the same office.

It also allows us to make notes on each call so the next person that talks to that customer has all the information needed to follow up effectively where the last person left off, which was not possible on Google Voice.

Ringio has improved our customer service and efficiency.

Thank you, Ringio.
Nancy Kramer
Nancy’s Vacation Rentals
www.NancysVacationRentals.com

Hey guys!

We’re pleased to announce the release of our call recording feature today.

Many of you have been asking for this and here it is, after months of sweat and hard work from our awesome developers.  The Ringio application just became much cooler.  You can record incoming company, personal and outbound calls, play the recordings directly in the app, and also share links to the MP3 files.

Here’s call recording feature and pricing information in our feature page, as well as in depth information on how to activate call recording in your account and start recording calls.  We’d love to hear your thoughts!
You can see what else is included in this release here.

Greetings Ringio fans!  I wanted to take a moment during this busy time to introduce myself and give you an update on things here.  As you already know, Ringio has enjoyed very quick, explosive growth.  The primary driver of that growth has been the tireless work of our development team, which has given us and each of you, our powerful product.

Recently, I accepted the position of Director of Sales here at Ringio.  Having spent 6 years in the Wireless industry, and 6 more in the Security/Business Automation industry with leaders such as Nextel, Verizon, and ADT, I can tell you that Ringio has a product that some of the largest companies in the world work for years to develop and implement.  We are proud of the money we save our customers, the performance of our product, and even more proud that with Ringio, your customers are treated better than your competitors’ customers.

My duty moving forward is to represent our unique brand to the masses.  It is an exciting time.  Thank you to those of you that have joined us already.  You will see things in the near future like loyalty programs, that will allow you to save even more money by spreading the Ringio message.  You will see fresh new promotions that will come available, for both new and existing customers.  You will see more and more businesses, just like you, making the intelligent decision to treat their customers better and save their hard earned money.

Thank you, and don’t hesitate to reach out for any reason.

Daniel Victor

daniel@ringio.com

This investment is going to allow us to accelerate the development of highly requested features, expand our growing customer base, and better serve our white-label partners, and couldn’t have come at a better time when we’re seeing critical momentum in the adoption of our social PBX offering.

The Ringio team is hard at work on delivering an awesome 2012 for our community. And we’re thankful for all the support we have received from the metro Washington DC high tech community, and in particular CIT.

Using Ringio and want to share your story?  Write me!  Know others who will benefit from Ringio?  Spread the word!

Recently I was having some issues with calls getting lost before they actually made it to the appropriated end user. I was able to send Ringio a quick email and in no time they had me back and running once again, speaking to my customers without any dropped calls.

Thanks again Ringio for your continued support and for all that you do for my business.

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