Archive for the ‘Employee Productivity’ Category
Mobile CRM Tools – Tips from Small Biz Go Mobile
Over on Mario Armstrong’s Small Biz Go Mobile blog, Ringio CEO Sam Aparicio published a post covering how businesses can use mobile CRM tools to drive more productivity from employees. In the post, he highlights tools for salespeople, customer service types, marketing folks and executives in all categories. Included in the post are: Salesforce.com for [...]
Why Blocking Your Caller ID is Harmful
It surprises me that some individuals and businesses continue to block their caller ID when making outbound calls. While the impact of this action is seemingly harmless, businesses and individuals that block their caller ID need to realize that this action adversely impacts the reputation of their business. Just think about the adjectives that a [...]
Sales and Customer Service: Working Together the Rich Calling Way
By their very nature sales and customer service are the two teams with the lions share of communications with the customers. The biggest challenge with these communications is that these communications remain within their own teams individual silo’s. There are many benefits to breaking down these barriers. The best way to get the point across is [...]
How to Balance 'Phone Time' and 'Work Time'
Whether you are a sales person, a tech support ninja, or a busy manager, we all have the same challenge: in the face of all daily activity, to stay productive while remaining available.
Customer-facing jobs, especially, are prone to interruptions. By exposing ourselves to others and tending to their needs, and looking to engage with them, we also give up some control of our time. We offer a few tips on how to achieve a balance between productivity and being available.
Tips, Tricks & Tools to Clean Your Contacts – Why I Haven’t Found What I Am Looking For
Ok, I’ll admit it upfront. I’m a little bit of a neat freak. Not the crazy “30 ounce hand sanitizer on my desk to apply every 2 minutes” kind of type, but the person that generally appreciates a ‘clutter free’ and well-organized environment. One of the areas I have been struggling with to maintain ‘proper [...]
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