Smart Call Routing

Get customers talking to the right person, and they’ll talk about you to everyone.

Business is competitive, and customer service is key to winning and keeping customers. With Ringio’s Smart Call Routing, you can ensure that your callers are talking to the right people each time they call. Customize how Ringio handles incoming calls based on skill set, language, marketing campaign, or any other pre-defined criteria you need.

• Complete flexibility: Customize exactly when, where and how calls are routed.
• Better caller experience: Callers reach the most appropriate team member quickly and without hassle.
• Improve customer service: Callers can be automatically routed to the last person they spoke to.
• Shortened call-handling time: Call distribution allows calls to be handled efficiently.
• Increase team member productivity: Do not disturb feature allows team members to set themselves as unavailable for calls.