Shared Team Phone Numbers

When the same people answer calls for multiple businesses or brands

With Shared Team phone numbers you can have more than one phone number to reach the same group of people who are answering. Each Shared Team number has its own greeting and routing options. Whenever your users get a phone call from one of these numbers, they will see a “Screen Pop Label” on the screen pop that will help them identify the source of the call, and they can answer the call appropriately.

Uses for Shared Team phone numbers:

• Multi-brand businesses: Maybe you have multiple websites and each one sells a different product or service, but you are responsible for answering inquiries for each of those businesses with the same pool of people.
• Answering services: Maybe you answer phone calls for multiple clients as a virtual receptionist but need to know which business is being called to answer appropriately.
• Local or regional phone numbers: Maybe you have a local presence in more than one city and would like to offer a local number in each of those cities
• Departmental hotlines: Maybe you would like to have a Sales hotline that routes directly to the sales people, or a “Premium Support” hotline that routes to technical support people but is only known to a few customers.
• Call tracking for marketing campaigns: If you run online ads, place a different Shared Team number for each ad and then use the Ringio tools to see which campaign produced the higher ROI.

Features:

• Each phone number can have its own greeting and routing rules
• You can label each phone number for easy end-user identification (e.g. “Sales Hotline”)
• Ringio identifies in a Screen Pop and Call Whisper which phone number the call is coming from
• Calls can be easily filtered by phone number called
• Use the phone numbers as your Caller ID for outgoing calls, with easy user switch.

Learn more about Shared Team Phone Numbers.